#### Can we resolve your issue for you? If you are interested in a refund because of a technical problem, please first take a look at the FAQ and Troubleshooting guide on the [[Home|homepage]] of this site. Here is how to [[Contact Us]] if you would like to ask for support before requesting a refund from BlenderMarket. --- #### How to request a refund on BlenderMarket: Refunds are handled by the BlenderMarket staff, since they are the official sellers of the product. See their [Refund FAQ](https://support.blendermarket.com/article/246-product-refund-faqs) to see what is covered under refunds and how to request one. When this article was written (December 16th 2021), the process is as follows: > ### How do I request a refund? > *From BlenderMarket FAQ page* First, contact the product's Creator to try to resolve any issues that you are having with the product. If the product still does not perform as expected, *[contact us](mailto:[email protected])* with the following information: > - the product you would like refunded > - the order number > - the transaction number > - a thorough description of the issues that you are having with the product